RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from a distance contract or a contract concluded outside business premises within fourteen days (one month for eBay and Amazon) without giving reasons. The withdrawal period is fourteen days (one month for eBay and Amazon) from the day on which the consumer, or a third party designated by the consumer who is not the carrier, takes possession of the goods: in the case of a purchase contract; or, in the case of multiple goods ordered in a single order and delivered separately, the last good; or, in the case of delivery of a good in several consignments or pieces, the last consignment or piece.
To exercise the right of withdrawal, consumers must inform us
Mönchhof GmbH & Co. KG
Mönchhof
54539 Ürzig, Germany
Managing Directors: Mr Simon Adrian and Mr Klaus März
Phone: +49 6532 93164
Fax: +49 6532 93166
Email: info@moenchhof.de
by means of a clear statement (e.g. a letter sent by post, fax or email) of their decision to withdraw from this contract. Consumers may use the attached withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for consumers to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If consumers withdraw from this contract, we shall reimburse all payments received from them, including delivery costs (except for additional costs arising from the consumer choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of withdrawal. We shall use the same means of payment as the consumer used for the original transaction unless expressly agreed otherwise; in no case will the consumer be charged fees for this reimbursement.
We may withhold reimbursement until we have received the goods back, or until the consumer has provided evidence that the goods have been sent back, whichever is earlier.
Consumers must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which they notify us of withdrawal. The deadline is met if the goods are sent before the period of fourteen days has expired.
Consumers bear the direct costs of returning the goods. For goods that cannot be returned by parcel, the costs are estimated at a maximum of approximately EUR 150.00.
Consumers are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Withdrawal form
Mönchhof GmbH & Co. KG
Mönchhof
54539 Ürzig, Germany
Managing Directors: Mr Simon Adrian and Mr Klaus März
Fax: +49 6532 93166
Email: info@moenchhof.de
I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on / received on: _____________________________
Name of consumer(s): ________________________________
Address of consumer(s): ______________________________
Signature of consumer(s): ____________________________
Date: _____________________________________________